Privacy Policy

1) What we collect

A. Information you provide to us

We may collect information you submit or share with us, such as:

• Contact details (name, email, phone number)
• Service details (service address, city, ZIP, property type, equipment details, photos you send, preferred contact method)
• Appointment/request details (what you need help with, scheduling info, notes/messages)
• Communications (emails, texts, calls, voicemails, chat messages, and any information you choose to include)
• Payment-related info (if applicable, we may collect invoice details; payment card data is typically handled by a payment processor, not stored by us)
• Job applicant info (if you apply for a job: resume, work history, and related details)

B. Information collected automatically (website use)

When you use our website, we (and our service providers) may automatically collect:

• Device and network data (IP address, browser type, device identifiers, operating system)
• Usage data (pages viewed, links clicked, time spent, referring/exit pages)
• Approximate location (derived from IP address)

C. Cookies and similar technologies

We may use cookies, pixels, tags, and similar technologies to:

• remember preferences,
• understand website traffic and performance,
• measure advertising performance (including Meta/Facebook/Instagram ads, if enabled).

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

2) How we use information

We use information we collect to:

• Provide, schedule, and manage HVAC/refrigeration services
• Respond to inquiries, provide estimates, and communicate with you
• Send service-related messages (appointments, changes, follow-ups)
• Improve our website, services, and customer experience
• Run and measure marketing/advertising (including lead generation campaigns)
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms and policies

3) How we share information

We may share information in these situations:

A. Service providers

We may share information with vendors who help us operate, such as:

• Website hosting and analytics
• Email, phone, and SMS providers
• Scheduling/CRM tools
• Payment processors (if applicable)

They are allowed to use information only to provide services to us.

B. Advertising and lead sources (Meta/Facebook/Instagram)

If you submit your information through a Facebook or Instagram lead form, Meta may provide that information to us. We use it to contact you and respond to your request. Your interactions with Meta are also governed by Meta’s own terms and privacy policies.

C. Legal and safety

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce agreements.

D. Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

4) Text messages and phone calls

If you choose to communicate with us by text, we may send you texts related to your request or service (e.g., scheduling, updates, follow-ups).

• Opt out: Reply STOP to unsubscribe from non-essential text messages (where applicable).
• Help: Reply HELP or contact us using the details above.
• Message and data rates may apply depending on your carrier.

We may record calls or keep call logs where permitted by law, for quality, training, and documentation.

5) Your choices

You can:

• Request access, correction, or deletion of certain personal information (see Section 9)
• Opt out of marketing emails by using the unsubscribe link (if provided) or contacting us
• Control cookies via browser settings
• Limit ad tracking through device/platform privacy controls (where available)

6) Data retention

We keep information only as long as reasonably necessary for:

• providing services,
• maintaining business records,
• resolving disputes,
• enforcing agreements,
• complying with legal obligations.

Retention periods vary depending on the type of data and why we collected it.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

8) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us and we’ll take appropriate steps to delete it.

9) U.S. state privacy rights (California and others)

Depending on where you live, you may have rights under certain state privacy laws (e.g., California). These may include the right to:

• Know what personal information we collect, use, and share
• Request deletion of personal information (subject to exceptions)
• Request correction of inaccurate personal information
• Obtain a copy of personal information we hold about you
• Opt out of certain forms of “selling” or “sharing” of personal information (as defined by law)

A. Categories of personal information (typical)

We may collect the following categories:

• Identifiers (name, phone, email, IP address)
• Customer records (service address, appointment notes, communications)
• Internet/network activity (site usage, device info)
• Geolocation data (approximate, via IP)
• Inferences (e.g., service needs based on your requests)

B. “Sale” / “sharing” of personal information

We do not sell personal information for money.

If we use advertising pixels or similar tools, some laws may define that as “sharing” for cross-context behavioral advertising. You can reduce this by controlling cookies and using device/platform ad privacy controls (see Section 5).

C. How to submit a request

To make a privacy request, contact us using the information at the top of this page. To protect your information, we may need to verify your identity before responding.

10) External links

Our website may link to third-party websites or services. We are not responsible for their privacy practices.

11) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Effective date” above when changes are posted. Your continued use of the Services after an update means you accept the updated policy.